Payment, Delivery and Returns

Premium Lip Balm For Runners

Payment Methods

We have two payment gateways, PayPal and Viva Wallet. Accepting Visa, Mastercard, Maestro, American Express. 


PayPal is available for all orders that do not include CBD products. This is to comply with PayPal’s terms and conditions. If your order contains CBD products, this payment option will be hidden from view. 

Viva Wallet is available for all orders including CBD products. Viva Wallet is the only means for orders containing CBD. Viva Wallet accepts the following cards; Visa, Mastercard, Maestro, JCB, and Amex


Postage & Packaging

Currently Despatching within 24hrs. See Royal Mail website for latest delivery times, we cannot guarantee Royal Mail delivery times. 

Now offering free collection from BA14 6GD. Please only select this option if you are happy to collect. We will aim to have your order available to collect within 24hours. We will email you with the full address, and agree a collection date/time with you. 

Our Lib Balms and clothing benefit from free delivery.  This will be in the form of Royal Mail 2nd Class.  

Orders over £30 will be eligable for free delivery. This will be in the form of Royal Mail 2nd Class

Royal Mail 2nd Class £3.50 for Orders Under £30.00

Upgrade Options

Royal Mail Tracked 24 hrs (1-2 days) Orders under £30 and less than 1KG  £6.00

Royal Mail Tracked 24 hrs (1-2 days) Orders Over £30 and less than 1KG  £3.00

Royal Mail Tracked 24 hrs (1-2 days) Orders under £30 and greater than 1KG  £8.50

Royal Mail Tracked 24 hrs (1-2 days) Orders Over £30 and greater than 1KG  £5.00

Please allow up to 3 days for items to be despatched. 

Free delivery for Lib Balms and Facemasks is applicable for those specific items. Adding these items does not remove the postage and packaging fee for other items. 

Return and Refund Policy

Last updated: July 20, 2020

Thank you for shopping at Runk.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.


Interpretation and Definitions



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Runk Limited, 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Runk, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.


Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.



If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: run@gorunk.com5
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