Payment, Delivery and Returns

Premium Skincare For Runners

Payment Methods

We have three payment gateways, PayPal,  Viva Wallet and Laybuy. Accepting Visa, Mastercard, Maestro, American Express. 


PayPal is available for all orders that do not include CBD products. This is to comply with PayPal’s terms and conditions. If your order contains CBD products, this payment option will be hidden from view. 

Viva Wallet is available for all orders including CBD products. Viva Wallet is the only means for orders containing CBD. Viva Wallet accepts the following cards; Visa, Mastercard, Maestro, JCB, and Amex

 LayBuy  Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments. Always interest-free. or

Postage & Packaging

*Summer Closure 5-14 August 2023, orders will be despatched 15th. *

Now offering free collection from BA14 6GD. Contact us for local collection code.

Our Lip Balms and clothing benefit from free delivery.  This will be in the form of Royal Mail 2nd Class.  

Orders over £30 will be eligible for free delivery. This will be in the form of Royal Mail 2nd Class

Royal Mail 2nd Class £3.50 for Orders Under £30.00

UPS 1-2 day delivery £8.00 now available.

Upgrade Options

Royal Mail Tracked 24 hrs (1-2 days) Orders under £30 and less than 1KG  £6.00

Royal Mail Tracked 24 hrs (1-2 days) Orders Over £30 and less than 1KG  £3.00

Royal Mail Tracked 24 hrs (1-2 days) Orders under £30 and greater than 1KG  £8.50

Royal Mail Tracked 24 hrs (1-2 days) Orders Over £30 and greater than 1KG  £5.00

Please allow up to 3 days for items to be despatched. 

Free delivery for Lip Balms and Facemasks is applicable for those specific items. Adding these items does not remove the postage and packaging fee for other items. 

Outside of mainland UK deliveries 






products (Sanitiser and Pillow Sprays)

Royal Mail 2nd


Goods and
Services Tax – You are responsible for paying this locally, where orders
exceed threshold. 

We do not
offer VAT reductions.


 Liquid products (Sanitiser and Pillow

None – Liquid
products (Sanitiser and Pillow Sprays)


We do not
offer VAT reductions.

Isle of Man

products (Sanitiser and Pillow Sprays)

Royal Mail 2nd



We do not
offer VAT reductions.



All – Liquid
products (Sanitiser and Pillow Sprays)

Restricted Countries


Prices in £/British Pounds. Exclude Customs and handling calculated at checkout. 

Courier 10-14 days 


AUSTRIA – 10.955

BELGIUM – 11.075

BULGARIA – 15.05

CROATIA – 14.39

CYPRUS – 19.205


DENMARK – 16.295

ESTONIA – 16.82

FINLAND – 21.935

FRANCE – 12.47

GERMANY – 10.235

GREECE – 15.83

HUNGARY – 13.265

IRELAND – 9.71

ITALY – 15.905

LATVIA – 17.015



MALTA – 23.15


POLAND – 14.63

PORTUGAL – 12.95

ROMANIA – 13.43

SLOVAKIA – 12.905

SLOVENIA – 16.325

SPAIN  – 12.245

SWEDEN – 18.245



Duty Paid

Customs and Handling 
calculated at checkout.

We will pay
the customs charges on shipping.






Return and Refund Policy

Last updated: July 20, 2020

Thank you for shopping at Runk.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.


Interpretation and Definitions



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Runk Limited, 73 Mascroft Road, Trowbridge, Wiltshire, BA14 6GD.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Runk, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.


Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.



If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.